Privacy Policy

1. Overview & Scope

Welcome to CRIC & KICK Mini Stadium ("we", "our", "us"). We operate a premium floodlit sports turf venue and online slot booking platform accessible at our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, book cricket or football turf slots, process payments, or visit our physical mini stadium premises.

By accessing our services or booking a slot, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide seamless turf reservation and stadium management services:

• Personal Contact Data: Name, phone number (mobile/WhatsApp), email address, and account credentials when you register or make a reservation.
• Booking & Reservation Details: Selected sport (Cricket or Football), turf area, date, slot start/end times, duration, booking reference numbers, and custom requirements.
• Payment & Billing Information: Payment gateway transaction IDs, payment status (Successful, Pending, Failed), payment method type (UPI, Credit/Debit Card, Net Banking, Wallet), and amount paid. Note: We do NOT store credit card numbers, CVVs, or banking PINs on our servers. All sensitive financial data is handled directly by PCI-DSS compliant payment processors (such as Razorpay, Cashfree, Stripe, or PayPal).
• Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, referrer URL, pages viewed, and session metrics collected via cookies and server logs.
• Venue Surveillance (CCTV): High-definition CCTV security video recorded at the CRIC & KICK Mini Stadium physical premises for safety, security, and dispute resolution.

3. How We Use Your Information

We use the collected information for the following operational and legitimate business purposes:

4. Data Sharing & Third-Party Services

We respect your data privacy. We never sell, rent, or trade your personal information to third-party advertisers. Data is shared only under strict operational necessity:

• Payment Gateways: Razorpay / Cashfree / Stripe / PayPal to complete online payment transactions.
• Communication Gateways: SMS and WhatsApp API providers to dispatch instant booking pass messages.
• Legal Obligations: Law enforcement agencies or government authorities if mandated by subpoena, court order, or applicable Indian laws.

5. Security & Cookies

We implement administrative, technical, and physical security controls to protect your data. All website communication is encrypted over HTTPS (TLS 1.3).

Our website uses essential session cookies and local storage tokens to maintain your login session, prevent cross-site request forgery (CSRF), and track slot reservation hold timers.

6. Your Rights & Retention

You have the right to access, update, or correct your personal data at any time via your Player Dashboard.

We retain booking records, transaction details, and invoice logs for as long as required by financial, tax, and legal record-keeping compliance (typically up to 7 years in accordance with Indian tax laws).